Our Policies
PRIVACY POLICY
LAST UPDATED ON: 01 July, 20261. Introduction
Herbidus Formulations Pvt. Ltd. ("we", "us", or "Company"), operating the website https://thetrost.com/ ("Website"), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you use our Website, purchase our Products, or avail our Services.
This Policy is governed by the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws of India. By using our Website, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of our Website.
2. Information We Collect
2.1 Information You Provide
• Name, email address, postal address, and date of birth when you register or place an order
• Phone number for order updates and delivery coordination
• Language and communication preferences
• Any other information voluntarily submitted via forms, surveys, or customer support interactions
2.2 Information Collected Automatically
• IP address, browser type, operating system, and device information
• Pages visited, referring URLs, and navigation behaviour on our Website
• Cookie and tracking data (see Section 6)
2.3 Sensitive Personal Data
We do not intentionally collect sensitive personal data such as health records, financial credentials, or biometric information. Payment transactions are processed directly through our payment gateway partners and we do not store credit card, debit card, or banking information on our servers.
3. How We Use Your Information
We process your personal data only for lawful purposes, including:
• Processing and fulfilling your orders, including payment and delivery coordination
• Creating and managing your account on the Website
• Sending transactional communications (order confirmations, shipping updates, invoices)
• Sending promotional communications, newsletters, and offers
• Personalising your Website experience based on your preferences
• Conducting internal research, analytics, and service improvement
• Detecting, preventing, and investigating fraud, errors, or criminal activity
• Complying with legal obligations, court orders, or government directives
4. Sharing of Your Information
We do not sell your personal data. We may share your information with the following categories of recipients, bound by appropriate contractual data protection obligations:
• Service providers: payment gateway operators, logistics and delivery partners, SMS/email communication platforms
• Group companies and affiliates of Herbidus Formulations Pvt. Ltd., for operational and analytics purposes
• Regulatory, law enforcement, or government authorities when required by law, court order, or to prevent fraud
• Professional advisors such as lawyers or auditors under strict confidentiality obligations
All third parties who receive your data are required to handle it securely and in accordance with applicable law. They may not use your personal data for their own marketing purposes.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Typically:
• Account and order data: retained for 7 years from the date of last transaction (as required under Indian accounting laws)
• Marketing data: retained until you withdraw consent or opt out
Upon account deletion, we will make reasonable efforts to delete your personal data, subject to our legal retention obligations. Some residual information may be retained in backup systems for a limited period.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:
• Essential cookies: required for the Website to function (login sessions, cart management). Cannot be disabled.
• Analytics cookies: help us understand how users navigate our Website (e.g., Google Analytics). Enabled only with your consent.
• Marketing cookies: used to deliver relevant advertisements. Enabled only with your explicit consent.
You may manage cookie preferences via the cookie banner displayed on your first visit, or through your browser settings. Disabling non-essential cookies will not affect your ability to make purchases on our Website.
7. Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:
• Right to Correction: request correction of inaccurate or incomplete personal data
• Right to Erasure: request deletion of your personal data, subject to legal retention requirements
• Right to Grievance Redressal: raise a complaint with our Grievance Officer (see Section 11)
• Right to Nominate: nominate another individual to exercise your rights in the event of your death or incapacity
To exercise any of these rights, please write to us at info@thetrost.com. We will respond within 30 days of receiving your request.
8. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, disclosure, or alteration. Access to personal data is restricted to authorised personnel who are bound by confidentiality obligations.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and are not liable for breaches resulting from circumstances beyond our reasonable control, including hacking, acts of third parties, or failures in third-party infrastructure.
You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your account, please notify us immediately at info@thetrost.com.
9. Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our Website and Services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us at info@thetrost.com and we will take steps to delete such data promptly.
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to you via email or a prominent notice on our Website at least 7 days before they take effect. Continued use of the Website after the effective date of changes constitutes acceptance of the revised Policy.
12. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any rules and regulations framed thereunder.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in [City, e.g., Bengaluru / New Delhi], India.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:
• Email: info@thetrost.com
• Website: https://thetrost.com/contact
• Post: Herbidus Formulations Pvt. Ltd., [12/22, East Patel Nagar, New Delhi 110008], India
TERMS OF SERVICE
LAST UPDATED ON: 02 April, 2021
PLEASE READ THESE TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS OF SERVICE OF THIS AGREEMENT. IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS OUR WEBSITE AND/OR SERVICES.
This Terms of Service Agreement (the “Agreement”) governs your use of this website at https://thetrost.com/, (the “Website”), Herbidus Formulations Pvt. Ltd. (“us”, “we”, or “Company” “the Trost”) facilitates the sale and purchase of branded lifestyle and medicinal products (“Products”), in addition to the provision of various other related services to the Users of the Website (“Services”).
The contents set out herein form an electronic record in terms of Information Technology Act, 2000 and rules framed there under as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures. The conduct of the User shall be governed by these Terms. These Terms are made available to the User in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the Website.
The Trost reserves the right to change or revise the terms of service of this Agreement at any time by posting any changes or a revised Agreement on this Website. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions.
The Trost encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms of service governing the use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with the Trost for other PRODUCTS or SERVICES. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.
PRODUCTS
- Terms of Offer. This Website offers for sale of certain products and services (the “Products”). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.
- Proprietary Rights. The Trost has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell, or redistribute any Product manufactured and/or distributed by The Trost. The Trost also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images, and other information.
- Tax. If you purchase any Products, you will be responsible for paying any applicable Goods and Services Tax.
- Our products are based on natural and ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical advice before using any of our products. You agree that the Trost will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through the Website, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets
PAYMENTS
- Prices for the respective Products are set out on the Website, and are incorporated into these Terms by reference. The prices of the Products are subject to change without any prior notice, and at the sole discretion of The Trost.
- In respect of payment for any Product/s that are ordered on the Website, the User will have the option to make such payments by either credit card, debit card, net banking or on a ‘cash on delivery’ basis. If the Products are purchased on a ‘cash on delivery’ basis, then the logistics partner may charge certain nominal fees in respect thereof in addition to price of Product. The ‘cash on delivery’ may not be available for all purchases and might require you to make a purchase bearing a minimum value.
- Upon initiating a transaction for purchase of any Product/s through credit card or debit card or net banking, the User will be directed to a secure payment gateway for making payment for the Products. In this regard, The Trost may enter into agreements with third-party payment gateway aggregators, and nodal banks for the purpose of collection, remittance and retention of the payments made by the User.
- In respect of the payment mechanisms offered on the Website, and your use thereof, The Trost shall not be liable in any manner for any loss or damage that may be caused to you on account of any issues arising out of the transaction and/or the payment mechanism, including any interruption or cancellation thereof, for any reasons whatsoever.
SHIPPING AND DELIVERY
- Shipping and Delivery of the Products that are ordered on the Website shall be undertaken by the Website through their logistics partner. The delivery charges in respect thereof will be reflected in the final statement of payments that are to be made by the User in respect of the Products. Orders are usually dispatched within 1 - 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- The Website maintains a strict no return policy. Accordingly, The Trost shall not accept any return requests from Users in respect of any Products that are sold and delivered.
- If any of the Products are damaged during transit, or if the expiry date in respect of any of the Products has already passed as on the date of delivery thereof, or there are any other defects in the Products, then such Products may be returned to the Website for replacement.
DISCLAIMER OF WARRANTIES
YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN “AS IS'' AND “AS AVAILABLE” BASIS. THE TROST EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS. (“PRODUCTS'' INCLUDE TRIAL PRODUCTS.)
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, The Trost MAKES NO WARRANTY:
THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED.
REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
THE TROST’S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WEBSITE.
THE TROST WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM
(1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS;
(2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT;
(3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR
(4) ANY LOST PROFITS YOU ALLEGE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
INDEMNIFICATION
- You will release, indemnify, defend, and hold harmless The Trost, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations, and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary rights of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to The Trost. When The Trost is threatened with suit or sued by a third party, The Trost may seek written assurances from you concerning your promise to indemnify The Trost; your failure to provide such assurances may be considered by The Trost to be a material breach of this Agreement. The Trost will have the right to participate in any defence by you of a third-party claim related to your use of any of the Website content or Products, with counsel of The Trost choice at its expense. Herbidus Formulations Pvt. Ltd. will reasonably cooperate in any defence by you of a third-party claim at your request and expense. You will have sole responsibility to defend The Trost against any claim, but you must receive The Trost prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products
PRIVACY
- The Trost believes strongly in protecting user privacy. Please refer to The Trost’s privacy policy, incorporated by reference herein to know more about how we collect, disperse and store your data. <insert PP LINK>
PRODUCTS AND SERVICES FOR PERSONAL USE
- The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
NO SUBSTITUTE FOR MEDICAL ADVICE OR CARE
- The products on the Website are not intended to diagnose, treat, cure or prevent any disease. The information on this website or other materials we may provide to you are designed for educational purposes only and are not intended to be a substitute for informed medical advice or care. This information should not be used to diagnose or treat any health problems or illnesses without consulting a doctor. If you are pregnant, nursing, taking medication, or have a medical condition, you should consider consulting with a physician before using any of our products.
CAUTION: ALL PRODUCTS TO BE TAKEN UNDER MEDICAL SUPERVISION
DISPUTE
- Any disputes or differences arising under and in pursuance of these Terms and/or the Services shall be referred to the arbitration of a sole arbitrator to be jointly appointed by the Parties. If the Parties do not agree to the appointment of a sole arbitrator by the expiry of fifteen days from the date a Party has notified, in writing, the other Party of the existence of a dispute or difference, then the Hon’ble Delhi High Court shall appoint such sole arbitrator. The arbitration shall be governed by the provisions of the Arbitration and Conciliation Act, 1996 or any statutory modification, or re-enactment thereof, or any statute enacted to replace the same in force from time to time. The arbitration proceedings shall be held in English language and shall be held at New Delhi. The sole arbitrator shall have summary powers and be entitled to give interim directions and awards from time to time. The cost of the arbitration proceedings shall be borne by the Parties in equal shares.
GENERAL
- Force Majeure. The Trost will not be deemed in default hereunder or held responsible for any cessation, interruption, or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, an act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott.
- Cessation of Operation. The Trost may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.
- Entire Agreement. This Agreement comprises the entire agreement between you and The Trost and supersedes any prior agreements pertaining to the subject matter contained herein.
- Effect of Waiver. The failure of The Trost to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
- Governing Law, India. This Agreement will be governed by the laws of the State of Himachal Pradesh without regard to its conflict of law principles to the contrary. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of this Agreement.
- Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
- Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.
- Termination. The Trost reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms of service of this Agreement. Following termination, you will not be permitted to use the Website and The Trost may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, The Trost reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until The Trost chooses, in its sole discretion and without advance to you, to terminate it.
- Domestic Use. The Trost makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
- Assignment. You may not assign your rights and obligations under this Agreement to anyone. The Trost may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS OF SERVICE OF THIS AGREEMENT.
Return, Refund and Replacement Policy
At The Trost, we endeavour to provide the best shopping experience for our customers. This Return, Refund and Replacement Policy outlines the conditions under which returns, replacements, and refunds are accepted, and your rights as a consumer under the Consumer Protection Act, 2019.
1. Terms of Return and Replacement
1.1 General Policy
The Trost does not accept returns or replacements on the basis of change of mind or personal preference. Returns and replacements are accepted only where the product delivered is Wrong or Defective, as described in this Policy.
1.2 How to Initiate a Return or Replacement
If you have received a Wrong or Defective product, you must initiate a return or replacement request within 7 days of delivery by:
• Emailing us at info@thetrost.com or whatsapp us @ +91 9220658484 with your order number, a description of the issue, and supporting photographs of the product and packaging
You will be required to provide a copy of the original invoice and clear images of the defective or wrong product at the time of raising the request.
1.3 Return Shipping
Where the return is validated digitally, The Trost will arrange and bear the cost of return pickup wherever available. In locations where pickup is not available, you may be required to self-ship the product to our warehouse. The return shipping address will be communicated to you upon acceptance of your request. Self-ship costs in such cases will be reimbursed by The Trost upon submission of the courier receipt.
1.4 Eligible Grounds for Return or Replacement
Returns or replacements will be accepted only for the following reasons:
1. The product delivered has crossed its expiry date
2. The product has a leakage or spillage issue attributable to manufacturing or packaging
3. The product delivered is incorrect (wrong SKU, variant, or item)
4. The product has missing parts or accessories as listed on the product page
1.5 Grounds on Which Returns Will Not Be Accepted
Returns and replacements will not be accepted in the following circumstances:
1. The product has been used or opened (unless the defect is only discoverable upon opening)
2. The product has been damaged due to misuse, overuse, or negligence
3. The product was received as a free gift or as part of a promotional bundle
4. The product is missing its original packaging, tags, labels, or accessories
5. The serial number or barcode on the product has been tampered with
1.6 Condition of Returned Products
Returned products must be in unused condition with original packaging and receipt intact, except where the defect requires opening to be identified. All returned products are subject to inspection and verification by The Trost. The following terms apply:
• Returns are subject to quality inspection by The Trost upon receipt
• Damage attributable to customer misuse or negligence will not be covered under this Policy
• Once a return or replacement request is accepted, the process will be completed within 7–10 business days
• In case of replacement, fulfilment is subject to stock availability. Where replacement is not possible, a full refund will be issued within the timelines specified in Section 2
2. Refunds
2.1 Refund Processing
Once your return request is received and the product is inspected, you will receive an email notification confirming whether your refund has been approved or rejected. Refunds will not be processed if the returned product fails quality inspection.
2.2 Refund Timelines
If your refund is approved, it will be credited to your original payment method within the following timelines:
• Credit / Debit Card: 5–10 business days from approval
• UPI / Net Banking / Wallets: 3–5 business days from approval
• Cash on Delivery (COD): refund will be processed to your registered bank account within 7–10 business days. You will be required to provide your bank account details upon request
If you do not receive your refund within the above timelines, please check with your bank or payment provider first, then contact us at info@thetrost.com.
2.3 Proof of Return
If The Trost does not receive the returned product or the package is found to be empty upon receipt, you will be required to furnish proof of delivery (e.g., courier tracking confirmation). Refunds will only be processed after the returned product is received and inspected.
2.4 Sale Items
Items purchased at a discounted or sale price are not eligible for refunds on the basis of change of mind. However, if a sale item is defective or wrong, your rights under this Policy and under the Consumer Protection Act, 2019 remain fully applicable.
3. Consumer Rights
Nothing in this Policy limits or excludes any rights you may have under the Consumer Protection Act, 2019 or any other applicable law. If you believe your consumer rights have been violated, you may escalate your complaint to the relevant Consumer Disputes Redressal Forum.
4. Grievance and Escalation
If your return or refund request is rejected and you believe the rejection is unjustified, you may escalate your concern to our Grievance Officer:
• Email: info@thetrost.com
• We will acknowledge your escalation within 48 hours and aim to resolve it within 15 business days
5. Contact Us
For all return, refund, or replacement queries, please reach out to us at:
• Email: info@thetrost.com
• Website: https://thetrost.com
• Address: Herbidus Formulations Pvt. Ltd., [12/22, East Patel Nagar, New Delhi], India
